Frequently Asked Questions

Designing and synchronizing a ceremony requires an Internet connection. Once the ceremony is stored locally, it can be played back without the Internet.

Yes, you can forward the link for designing a ceremony to family members. This gives you the opportunity to design the ceremony with several people (at the same time).

Through the preview you can control the ceremony. Here you can start the different blocks and thus preview the images and music.

With a media block, the duration of the photo is automatically calculated based on the length of the music.

By clicking on photo settings it is possible to set a fixed number of seconds per photo. If the option “Repeat photos” is off. It will hold after the last photo.

It is possible to apply an edit per photo. To do this, click on the pencil at the bottom left of the photo. This will open the photo editor and it is possible to make various mutations on the photo. Pressing the chain icon will fix the canvas to a size that fills the screen.

Yes, After opening a block it is possible to change settings by clicking on “Photo Settings.” This opens a window where various settings can be made. In the background settings, there are three choices for setting a background;

1. Choose a color: This allows you to select a fixed background color that will be visible if the photo does not fit screen.

2. Fixed photo as background: Allows you to upload a fixed photo to serve as background.

3: Photo out of focus as background: This option makes the current photo appear out of focus in the background.

Yes, If you have chosen a video block it is possible to up-load a video. Various formats may be offered and the maximum size of a video file is 1500MB.

Yes, Pictures, music and blocks can be changed in order by dragging them to the direction you want them to go. The blocks “walk-in” and “last goodbye” are not draggable.

Ceremonies are automatically submitted 24 hours in advance by default. This prevents persons who have received the link from making changes. As a funeral director, you can open the ceremony at any time so that it can be edited again.

Photos and videos are currently interchangeable. A separate block should be created for each media type.

So far, unfortunately, this is not possible. However, it is possible to select music from the library or upload it yourself.

No corrections are made to the volume of the music when uploading songs.

No, Because not all music meets the same quality standards, it is not automatically added to the library. As a funeral director, you can add music (after checking and purchasing it) to the library to make it available to others.

No the blocks can be played in any order. Of course, it is also possible to play a block multiple times.

The left side of a block will have a green border if the block is active.

The left side of a block will have a gray border if a block has been played.

Via the details button it is possible to view the details of a block. This way, before starting a block, you can check what will be played.

Once one presses the stop button, the current block is stopped and the fixed picture will appear on the screen. It will do this by the default block transition set.

The pause button allows one to pause a block. The music is slowly turned off and the current picture is held.