4 common challenges for funeral directors and how Playbook2go solves them

As a funeral director, the bereaved expect you to organise a flawless ceremony, without any errors, obstacles or hassle. They also consider it important that the preparations for the funeral run smoothly. Some bereaved people want to be in control, while others prefer to be completely relieved of any responsibility and make as few decisions as possible.

Playbook2go: software for funeral directors

With the right software for funeral directors, you can meet such wishes in all cases. But in practice, not every funeral director uses optimised, industry-specific software. For example, they use programmes such as PowerPoint and WeTransfer to exchange media and put together funeral ceremonies. This leads to all kinds of unwanted complications. With the right software for funeral directors, you can avoid these complications and always ensure a flawless, smooth experience.

Playbook2go is our software package optimised for the funeral industry, which we developed especially for funeral directors. This cloud-based, pay-per-use software package can be used anywhere and is easy to take with you wherever you go. Playbook2go also allows you to easily solve all the common challenges that funeral directors face. To illustrate this, we have listed four such challenges.

1: Matching photos and music

Every funeral director recognises this: relatives want to show a photo collage with background music, and both must of course be perfectly synchronised. As soon as the end of the photo series is reached, the song must also end. In traditional media programmes, this often causes headaches, especially if photos need to be added at the last minute.

In Playbook2go, synchronising photos with music is fully automatic. The programme calculates how long each photo should be displayed to perfectly match the duration of the selected music track. And if photos are removed or added later? Playbook2go automatically adjusts the synchronisation so that the end result remains neat.

2: Collaborating with next of kin in the cloud

Some relatives want to organise the funeral ceremony themselves, others want you to do it for them, and a third group prefers to work with you. Playbook2go makes it all possible, 100% secure and completely in the cloud.

Using the intuitive Playbook2go platform, next of kin can easily put together a ceremony themselves by adding blocks and dragging their photos, videos, music or other media into them. Experience has shown that almost all next of kin are able to do this without any problems. You can easily monitor the process remotely and make adjustments if necessary.

Once the ceremony is complete, the next of kin submit it to you for a final check. Even next of kin on the other side of the world can easily participate. This means you have a suitable working method for every possible wish of the next of kin.

3: Providing services at any location without dependency

The technology works slightly differently in every crematorium or funeral home. This can be inconvenient for funeral directors who work with different centres. With Playbook2go, you are no longer dependent on location-specific requirements or restrictions and can run your services completely independently, anytime, anywhere.

Playbook2go even works in locations where there is no (or poor) internet connection, such as in churches or outdoor locations. This means you are prepared for all possible requests from the bereaved and can respond to them anywhere. What if the internet connection fails during the service? No one will notice, because Playbook2go always continues to work.

4: Process all file types without hassle

Surviving relatives sometimes provide photos and videos in the strangest file formats. These may come from old recorders, outdated smartphones or other devices with their own unique file types. Traditional software often only allows you to open and process a handful of file types. Playbook2go, on the other hand, accepts almost everything and automatically converts media into common formats.

Surviving relatives can easily add their media via the cloud. You can also do this yourself, for example if surviving relatives give you a USB stick or other data carrier. Playbook2go determines the file type and converts it “under the hood” into a file type that is optimally suited for playing the service. You don't have to do anything yourself. In short: no hassle, no error messages and the ability to accept any file at any time.

Would you like more information or to try Playbook2go without obligation?

Curious about what Playbook2go could do for your funeral home, or how you can start using this software for funeral directors? Register now and start putting together your first service today. At Playbook2go, you can always put together your first service completely free of charge, so you can try it out with no obligation.

Convinced of the many advantages of Playbook2go? Use of the software is on a pay-per-use basis. This means that you do not have to sign a contract and never have to pay in advance for services that you ultimately do not use. Would you like more information or personal advice? Please contact us and we will be happy to help you personally.